The Sales Operations Manager is a strategic leader responsible for driving operational excellence across the global Growth organization. This role will oversee the development and execution of scalable processes, systems, and analytics that enhance sales productivity, improve forecasting accuracy, and support business growth. Reporting to the VP, Growth Enablement & Operations, the ideal candidate will be a data-driven strategist with deep expertise in sales performance, planning, sales compensation, and cross-functional collaboration.

KEY RESPONSIBILITIES

Sales Planning

• Drive the Annual Sales Operating Plan, translating executive targets into an executable field plan
• Build the capacity and ramp model behind quota, flagging gaps between targets and deliverable capacity

Compensation

• Design and govern sales compensation plans, including documentation and field communication
• Set, align, and maintain territories and quotas
• Calculate commissions and process payouts on time, including MBO reporting and tracking
• Resolve disputes and manage exceptions

Operations

• Lead weekly cross-functional syncs on pipeline, priorities, and blockers
• Manage pipeline health, hygiene and CRM data integrity
• Align lifecycle stages and funnel definitions across Sales and Operations

Forecasting

• Own the weekly and monthly forecast cadence across overall revenue, bookings, and product-line forecasts
• Triangulate rep-level calls against historical conversion to produce a defensible executive forecast
• Partner with Finance to reconcile forecast variance and surface early signals of risk or upside

Analytics & Reporting

• Build and maintain dashboards covering funnel conversion, pipeline health, coverage, and velocity
• Produce variance analysis on bookings and revenue
• Deliver monthly KPI reporting and proactive recommendations, surfacing trends, anomalies, and early indicators of risk or opportunity

WHAT WE'RE LOOKING FOR

• 5+ years in Sales Operations, Revenue Operations, or GTM Operations, ideally in SaaS or tech
• Proven track record managing sales compensation programs end-to-end
• Strong forecasting and pipeline management experience
• Strong analytical skills with expertise in CRM (e.g.Salesforce) and BI tools (e.g.Tableau, Power BI)
• Advanced Excel and Power Point skills
• Excellent communication and stakeholder management, with the ability to present complex data to executives and influence at all levels
• Strategic thinker with a bias for execution and a passion for operational excellence
• Comfortable navigating ambiguity and managing multiple priorities in a fast-paced, high-growth environment

LOCATION

This role can be based in the United States. We support hybrid working arrangements and offer flexibility around office presence. Candidates must have the right to work in the relevant jurisdiction.