Fraud Detection Unit Specialist
Galileo Financial Technologies
This job is no longer accepting applications
See open jobs at Galileo Financial Technologies.See open jobs similar to "Fraud Detection Unit Specialist" Kickstart .Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
About the role:
Join our mission to protect customers and fight fraud. As a Fraud Detection Unit Agent, you will play a key role in identifying suspicious activity, reviewing transactions, and helping safeguard accounts. This entry-level position is perfect for someone who is detail-oriented,eager to learn, and passionate about making confident, well-researched decisions. You’ll investigate fraud alerts, contact customers when needed, and help ensure cases are resolved quickly and accurately. If you are a strong communicator, comfortable working independently, and ready to grow your career in fraud prevention—this is your opportunity to make an impact from day one..
What you’ll do:
● Review ACH credits, card transactions, and other payment activity for signs of fraud.
● Conduct deposit reviews, verifying deposit details such as source, amount, and legitimacy.
● Conduct Know Your Customer (KYC) reviews, verifying identification and supporting documentation.
● Screen accounts against OFAC sanctions lists and take appropriate action based on findings.
● Analyze fraud alerts, identify patterns and trends, and escalate high-risk cases when necessary.
● Coordinate with cross-functional teams to investigate and resolve fraud incidents.
● Maintain accurate and detailed case notes for all alerts and account reviews.
● Use sound judgment and critical thinking to make decisions and ensure timely fraud resolution.
● Contribute to fraud trend detection and support the ongoing protection of
customers.
● Familiarity with payment channels such as checks, ACH, wires, and debit/credit cards.
● Strong time management and interpersonal skills with the ability to collaborate across departments.
● Ability to build and maintain relationships across cross-functional and external teams.
● Proficient with Microsoft Office and Google Workspace tools.
● Excellent verbal and written communication skills.
● Able to make sound decisions and consistently apply judgment in identifying fraud.
● Detail-oriented with a process-focused mindset.
● Takes accountability and ownership for results and work quality.
● Thrives in a fast-paced, high-volume, team-based environment.
● Strong organizational skills and ability to prioritize work effectively.
● High school diploma or equivalent required.
● Must be available to work from 5:00 AM -2:30 PM or 6:00 AM- 3:00 PM Tuesday-Saturday
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Galileo is committed to embracing diversity. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
This job is no longer accepting applications
See open jobs at Galileo Financial Technologies.See open jobs similar to "Fraud Detection Unit Specialist" Kickstart .