PS Operations Specialist
Grow
The PS EDI Operations Specialist is responsible for support of our PS management and delivery teams from quote to revenue recognition. This will include the operation of a variety of systems, tools and reports in conjunction with processes and policies allowing our teams to be more productive and efficient in delivery of services.
What you will be doing:
Review and process Professional Services orders and contracts to setup projects in the system accordingly.
Process contract/project updates and cancellations requested internally or by the customer.
Processing manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
Learning how to execute audits of project documents and ensuring the system properly reflect the agreement with the customer.
Resolving and responding to billing inquiries associated with credit requests, unbilled charges, contract/project adjustments through research, interdepartmental communications, and analysis.
Professional Services Onboarding Workflow Management to facilitate effective project delivery and efficient transitions between Sales, Professional Services, and Support teams.
What you will bring:
Demonstrates AWESOME customer service and problem-solving skills
Must be professional and have great attendance, a positive attitude, be punctual, be a quick learner and demonstrate ability to multi-task.
Must possess competent computer skills including (but not limited to) Word, Excel, Outlook
Must speak English proficiently and demonstrate ability to communicate effectively
What Could Set You Apart:
ERP Experience
EDI Experience
Project Coordination Experience
#LI-EG1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Elizabeth Garcia