Technical Application Specialist
Grow
What you will be doing:
Proven ability to troubleshoot manufacturing/distribution concepts in a software package.
Responsible for documenting the replication path of software issues and using knowledge base systems.
Experience troubleshooting software issues via telephone and use of remote support access to provide a resolution to the end user.
Track record in doing research and diagnosing customer’s problem statement and using product knowledge to provide appropriate solution to customers
Ability to follow a steep learning curve and willingness to invest time in continuous learning
Proficiency with PC software applications, e-mail, and job-associated applications/systems to expediently process tasks
Self-starter abilities are essential and the aptitude to work independently and in a team environment.
Acts as a liaison between end user and appropriate internal resources.
Attends on-going training sessions to ensure a higher level of technical and application knowledge.
Performs other related work as assigned.
Excellent interpersonal skills
Fluent English, both oral and written.
What you will likely bring:
Business College degree
Limber and/or Manufacturing and/or distribution business process flow knowledge and experience
Order Management
Work Order
Pricing
Printing issues within ERP
Warehousing and Logistics
Job Management
Inventory Management
Shipping/Receiving
Customer Management
Knowledge on SQL would be an added advantage
Excellent English verbal and written skills
What could set you apart:
Respond immediately to client calls/web tickets in a professional manner, providing appropriate solutions
Ensuring Service Quality levels are maintained and adhered to
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, complete appropriate hand-off in conjunction with OLA/SLAs
Providing excellent customer service while dealing with calls/tickets/incidents
Meeting or Exceeding set targets month on month
Shift Timings: 5:30pm IST / 8:30pm
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Vidya Vardhni