Technical Application Specialist
Grow
The Technical Support Specialist is focused on diagnosing and resolving complex technical and system issues while providing an exceptional customer experience. This role involves troubleshooting a variety of client-server applications, collaborating across teams, and contributing to continuous improvements in product support and service delivery.
What you will be doing:
- Conferring with customers via phone, email, or chat to diagnose technical and system problems, troubleshoot, repair, and test solutions, documenting actions and escalating as necessary.
- Troubleshooting client-server application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices using established procedures.
- Responding to situations where standard procedures have failed to isolate or correct issues by applying customer-centric communication and technical product knowledge.
- Staying up-to-date with software updates and changes to provide accurate, timely solutions to customers.
- Assisting with system setup, configuration, and the use of programming or integration tools to support customization, extension, and integration of products.
- Collaborating with cross-functional teams, such as customer experience and sales, to address concerns impacting customer satisfaction.
- Assisting in mentoring and supporting other team members to ensure consistency and high standards of customer service.
- Contributing to and utilizing the department’s knowledge base articles and FAQs.
What you will likely bring:
- Ability to effectively communicate both verbally and in writing
- Strong customer experience skills with a service-oriented mindset
- Knowledge of system application fundamentals and business processes
- Excellent problem-solving and troubleshooting abilities
- Ability to work independently and as part of a team in a high-volume, fast-paced support environment
What could set you apart:
- Great English communication skills
- 3+ years of applicable experience in technical support or a related field
- Experience with SaaS or e-Commerce platforms
- Adaptability and willingness to learn new tools, processes, and technologies
- Comfortable identifying issue trends and contributing to process improvements
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos