As a Resource Manager you will be responsible for Staffing and Resource Planning for one or more areas within Professional Services by assessing talent capabilities and availability and aligning them to project requirements of moderate scope.

What you will be doing:

• Apply Epicor’s deployment methodology by leveraging functional, technical, and industry-specific knowledge to strategically align resources with project needs while supporting practice development and optimization.
• Schedule and coordinate Professional Services Consultants for client engagements within your assigned area, ensuring alignment with project timelines and skill requirements.
• Efficiently manage consultant scheduling by developing a strong understanding of Epicor applications, technologies, PSA (Professional Services Automation) systems, and engagement methodologies.
• Monitor and analyze weekly resource availability and utilization, identifying bench capacity or gaps in coverage.
• Build and maintain strong, collaborative relationships with the Professional Services and Project Management Office (PMO) teams.
• Identify and communicate skill shortages or high-demand areas to leadership for proactive staffing solutions.
• Assess potential risks related to supply and demand, including skill gaps, over/understaffing, and resourcing constraints, and review findings with management.
• Contribute ideas and execute action plans to enhance planning and scheduling workflows within the Resource Management Office (RMO).

What you will likely bring:

• Strong customer focus with a results-driven, proactive approach and ability to work independently.
• Excellent verbal, written, and virtual communication skills, with active listening and presentation abilities.
• Highly organized, with strong time management and project coordination capabilities.
• Demonstrated ability to manage expectations and foster strong relationships with senior leadership.
• Willingness to travel occasionally (less than 5%).

Qualifications

• 3+ years applicable experience consulting and demonstrated success/knowledge
• 2+ years specialized experience preferred
• High school diploma or bachelor’s degree (or equivalent experience)

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

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