Benefits Analyst
Accounting & Finance, IT
Monterrey, Nuevo Leon, Mexico
Benefits Analyst
What you will be doing
Serve as the subject matter expert for US & Canada leave programs, including FMLA, state leave laws such as CA & MN PFL, ADA, and other company-specific policies.
Track leave requests, approvals, extensions, intermittent leave use, and return-to-work dates. Maintains accurate records in HR systems and uses reporting tools effectively.
Coordinate required notices, certifications, forms, and deadlines to meet federal, state, and internal requirements for leave reporting, payment, and workers compensation program.
Manages leave cases from intake through return-to-work with consistency, timeliness, and attention to detail.
Support the interactive process for accommodation-related leave cases and transition employees back to work when appropriate.
Escalate complex, disputed, or high-risk cases and partner with legal, benefits, and employee relations teams as needed.
Provides responsive, supportive, and empathetic service to employees and managers throughout the leave process.
Manages leave cases from intake through return-to-work with consistency, timeliness, and attention to detail.
Demonstrates knowledge of federal, state, and company leave laws and applies them accurately to employee cases.
Identifies opportunities to improve leave workflows, documentation, communication, and efficiency.
What you likely bring
2+ years applicable experience and demonstrated success/knowledge
Knowledge of employee benefits programs including medical, dental, and 401(k) plans in addition to absence management programs and policies.
Ability to manage multiple cases and deadlines simultaneously while maintaining attention to detail.
Responds in a timely manner to requests for service and assistance.
Ability to communicate clearly and professionally with employees, managers, HR partners, payroll, and external vendors.
Handles sensitive medical and personal information appropriately and maintains strict confidentiality.
Ability to work as part of a team.
Ability to meet strict deadlines.
What could set you apart
Experience working in large companies (5,000+ employees)
Bachelor’s degree (or equivalent experience)
#LI-MG1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Martin Garcia Jr.