The Job

The Business Operations Manager oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.

What you will be doing

• Manage, train an develop Business Systems Analysts and Business Operations team members.

• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.

• Maximize the efficiency of all pre-order business operations procedures.

• Establish production KPIs and conduct quality assessments.

• Monitor daily operations and address potential issues when they arise.

• Resolve highly complex client, account, and/or processing issues and discrepancies.

• Build processes that meet our business objectives and ensure compliance.

• Monitor financial data and recommend solutions that will improve profitability.

• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.

• Assists on special projects and provides ad hoc reports as needed.

What you likely bring

• Experience with use and/or implementation of software

• Evaluating and streamlining processes

• Experience with multi-company and multi-location environment

• Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven

• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships

• Ability to multi task and shift priorities as needed to meet deadlines

• Strong analytical skills and attention to detail and accuracy

• Effective verbal and written communication skills

• Strong team building skills

What Can Set You Apart

• 8+ years applicable experience and demonstrated success/knowledge in a Business Operations team

• 3+ years of Manufacturing specialized/industry experience

• 3+ years in Software Industry preferred

• Experience leveraging service management platforms (e.g., ServiceNow, EpicCare, Salesforce Service Cloud, or similar) to improve operational efficiency, case management, reporting, and the overall support experience.

• Demonstrated success identifying opportunities to streamline operations through automation, standardization, knowledge management, and continuous process improvement.

• Strong Operational Excellence mindset with experience establishing KPIs, analyzing performance trends, conducting root cause analysis, and implementing measurable improvements to team performance and customer outcomes.

• Experience partnering with business and technical teams to prioritize system enhancements, improve workflows, and ensure tools effectively support evolving business needs.

• Ability to think strategically about how people, processes, and technology work together to build a scalable, customer-focused support organization while fostering a culture of continuous improvement.

#LI-MG1 #LI-Hybrid

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

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