About Element5:

Element5 is on a mission to transform the way post-acute care organizations work

through the power of Agentic AI and intelligent automation. Our AI-driven platform

orchestrates autonomous agents that can communicate, make decisions, and execute

complex workflows across the patient financial journey — enabling healthcare teams to

focus more on patient care and less on administrative burdens.

We’re fast-paced, supercharged, and moving at the speed of light. Our team is made of

industry veterans who have built several successful products for healthcare and IT, and

are now on the most meaningful mission of our lives. Collectively, we impact

improvements in care quality for millions of patients by freeing up healthcare teams from

burdens of compliance and regulations. Recently, Element5 raised $48.5 million in seed

funding and operates with offices in San Jose, California and Chennai, India.

Please visit our website at https://www.e5.ai/

Position Overview:

Element5 is looking for a highly motivated, technically exceptional Senior Software

Engineer with deep expertise in Java/J2EE based microservices to join our support

team.

This role is ideal for professionals who don't just patch issues, but thrive on

troubleshooting complex distributed system architectures, analyzing deep application

logs, and collaborating closely with Technical Architects and Core Engineering to ensure

permanent system reliability, scalability, and performance.

The ideal candidate must possess advanced code-level debugging skills, a proactive

site-reliability mindset, and a willingness to work in a 24/7 rotational shift

environment, including night shifts.

What Your Role Will Look Like

You will play a critical role in ensuring the stability, availability, and smooth functioning of

mission-critical healthcare automation platforms.

Key Responsibilities🛠

Advanced Engineering & Code-Level Resolution

● Directly implement code-level enhancements, bug fixes, and stability patches

to address underlying issues in Java-based microservices applications.

● Go beyond surface-level fixes to analyze complex system behaviors,

collaborating with Technical Architects to evaluate deep-tech infrastructure flaws

contributing to recurring outages.

● Collaborate with development and architecture teams to design more

scalable, data-driven analytical solutions based on production-floor insights.

📈 Incident Management & Production Support

● Monitor and support production applications and services to troubleshoot and

resolve production issues within defined SLAs.

● Analyze application logs and debug Java-based microservices applications.

● Work comprehensively on incident management, problem management, and

service requests.

● Escalate critical production issues backed by detailed technical analysis.

● Participate in deployment validations and production monitoring activities.

● Ensure timely communication and transparent status updates during critical

incidents.

🧠 Operational Excellence, Best Practices & Mentorship

● Drive the adoption of best practices around incident logging, troubleshooting,

coding, quality, and runbook updates across teams.

● Perform thorough Root Cause Analysis (RCA) for recurring incidents and

outages to drive permanent problem resolution.

● Continuously identify opportunities for automation and process improvements.

● Coordinate seamlessly with development, DevOps, QA, and infrastructure teams

for cross-functional issue resolution.

● Create and maintain comprehensive knowledge base articles, troubleshooting

guides, and support documentation.

🛠 Technical Skills Required:

● Strong experience in Java/J2EE and debugging Java-based microservices.

● Profound experience in analyzing logs, debugging complex system behaviors,

and troubleshooting production issues.

● Hands-on experience with production monitoring and observability tools (e.g.,

Datadog or similar) and ticketing systems.

● Strong knowledge of SQL and database querying; familiarity with large-scale

data systems (e.g., MongoDB, ElasticSearch) and distributed caching (e.g.,

Redis).

● Good understanding of application deployment, release processes, and cloud

environments (AWS).● Solid DevOps knowledge and experience with CI/CD tools, containerization,

and orchestration (Jenkins, Docker, Kubernetes) is a major advantage.

● Familiarity with workflow tools like Airflow, Temporal, or similar is a plus.

🎯 What We Are Looking For:

● 4–6 years of experience in Application/Production Support or Development with

a strong lean toward production engineering.

● Bachelor’s degree in Computer Science, IT, or equivalent practical software

engineering experience.

● Sound knowledge of Design patterns and SOLID Design Principles to

ensure code-level patches and fixes are robust and scalable.

● Excellent debugging, root-cause analysis (RCA), and incident-handling

capabilities.

● The ability to "over-communicate" with exceptional articulation and

stakeholder management skills during high-pressure outages.

● An enhanced curiosity and a passion for automation—always looking for

modern ways to solve legacy system problems.

● Strong ownership mindset, attention to detail, and ability to thrive in a fast-paced

environment.

● Willingness to work in rotational/night shifts to ensure continuous production

uptime.

Shift Timings

24/7 rotational shifts (including night shifts)