As a Customer Account Manager (CAM) at SalesRabbit, you will be a member of the Customer Experience team and will work strategically with the customer success managers, implementation specialists, and support teams with your core focus being Net Revenue Retention. You will have many responsibilities, to include; however, not be limited to the following:

• Being responsive to opportunities identified by the success teams
• Self-generating leads based on provided customer lists and performing product demos
• Being accountable for customer renewals within your assigned segment
• Holding pricing conversations and building proposals
• Following up on customer opportunities
• Proposal negotiating
• Ultimately closing the expansion deal.

You will report to the Director of Account Management and work to constantly improve our processes. We are looking for customer sales professionals in the Utah Valley and Salt Lake City, UT who will work in-office in Lehi to be key contributors on our stellar CAM team in a competitive and fun tech environment.

Who We Are: SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.

Where We’re Headed: HQ in Lehi, Utah, with a new location near Austin, Texas and with 100+ employees, SalesRabbit continues to grow and establish itself as the leading solution for field sales teams and organizations.

The Secret to Our Success: We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.

To be a great fit at SalesRabbit, you should:

• Have a strong sense of curiosity and love improving processes
• Be both humble and confident—comfortable leading, but always learning
• Thrive in a fast-moving, high-growth environment
• Love customers and helping them succeed
• Be willing to roll up your sleeves and help

To be a good fit for this particular role, you should be/have:

• Experience in Roofing, Roofing software, or other related industry services.
• Extensive Sales experience, ideally in the direct sales space working with verticals such as rooftop solar, roofing, alarm, pest or the like.
• Preferably have 1+ years of experience in SaaS sales as a CSM, SDR and/or AE
• Be teachable
• Have the ability to learn tech quickly and put together technical solutions for potential clients
• Have excellent written and verbal communication skills as well as being comfortable talking to new people, especially on the phone and via Zoom
• Be able to adjust to new systems quickly and be highly organized with a calendar and follow up
• Be ambitious, a self-starter, and have a competitive drive to exceed targets
• Have an excitement to experiment, try new things, and be creative
• Be comfortable with a fast-paced, competitive, fun work environment
• Be fully committed to the things you’re passionate about

Here’s how you will make an impact:

• Respond to customer product sets by all Success professionals at SalesRabbit, coordinating demos and product conversations.
• Leverage Salesforce/Planhat and its capabilities to the extent that it has been configured for the CAM Team. Follow strict compliance guidelines.
• Update the CRM in real-time, including but not limited to: recording all customer interactions, updating sales progress, and entering all relevant sales data.
• Acknowledges the importance of accurate and up-to-date CRM data in the tracking and analysis of sales performance and the company's overall sales strategy.
• Engage in team development and engagement plans through role-plays and script development.
• Collaborate with CAM members in supporting and constantly improving the growth methodology and processes
• Be a 360 leader and a 'locker room leader,' fostering a positive and productive team culture and working to enhance the team culture overall
• Be fully committed to the Customer Account Manager role, remaining focused and dedicated to achieving the sales targets and other goals of the department.
• Strive to demonstrate grit and maintain a strong sense of curiosity and gratitude in all aspects of my work.
• Attend in-person meetings as needed
• Be present in the office for a minimum of 3 days per week (M, W, TH)
• Adhere to sales team dress code

Benefits:

• 10 paid holidays
• 20 days of PTO
• Medical, vision, dental, and basic life insurance
• 401(k) 100% matching up to 4% of salary (vesting is immediate)
• Company phone plan covering service for employee and spouse/child
• Fully stocked break room and weekly catered lunches
• Corporate passes
• Women’s group

SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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