Sr. Product Designer

Suralink® is a fast-growing Software as a Service (SaaS) technology company looking for exceptional professionals to join our team. Our award-winning company has been recognized for growth, innovation, and culture, and over 500,000 companies worldwide have used our software. Our platform was built for accounting and other professional service firms, giving them a simple and secure way to request, receive, track, and manage their documents at scale. If you’re looking for a promising company where you can genuinely make your mark, we’d love to talk to you.

Who we are looking for:
As a Senior Product Designer, you’ll lead design for key product areas across Suralink’s platform. You’ll partner closely with product management, engineering, customer success, and customers to translate complex workflows into intuitive, elegant user experiences.

You’ll drive end-to-end design, from discovery and problem definition, through polished execution while contributing to a healthy design culture and elevating craft across the team.

Key Responsibilities:

• Lead end-to-end design for major product areas, turning complex workflows into intuitive experiences.
• Explore solutions, validate assumptions, and use insight to guide clear, effective designs.

User Research & Customer Understanding

• Conduct or support interviews, usability tests, and feedback sessions.
• Translate findings into actionable improvements that strengthen the user experience.

Execution, Craft, & Collaboration

• Partner closely with engineering and product from scoping through delivery.
• Communicate design rationale clearly and ensure high-quality implementation.

Design Systems & Consistency

• Use and contribute to Suralink’s design system to maintain consistency and scalability.
• Evolve components, patterns, and documentation as product needs grow.

Agency, Ownership & Critical Thinking

• Operate with autonomy, driving clarity and momentum through ambiguity.
• Challenge assumptions, simplify complexity, and align stakeholders around the best solution.

• 4+ years of experience designing for complex SaaS products.
• Proven experience designing AI or data-driven features (or a strong interest in LLM-enabled interfaces).
• Proficiency in Figma (Auto Layout, variants, variables, libraries, tokens).
• Strong portfolio showing systems thinking and ability to ship elegant, cohesive experiences.
• Experience collaborating closely with engineering and product leadership to shape roadmaps.
• Excellent communication, documentation, and presentation skills.
• Understanding of accessibility standards (WCAG) and commitment to inclusive design.

• Experience with prompt-based interaction design or conversational UI.
• Familiarity with front-end frameworks, design tokens, or semantic versioning.
• Previous work in accounting, fintech, or compliance-driven B2B SaaS.
• Interest in emerging technologies and how they influence user experience.

• Visual Design & Brand: The ability to execute beautiful, high-quality visual design that strengthens the brand.
• UX & Patterns: The skill of architecting user experiences that are intuitive, consistent, and effective.
• Process & Toolkit: The efficiency and craft in using the right tools and processes to turn ideas into reality.
• Customer Obsession: The ability to deeply understand, empathize with, and advocate for the customer through research and data.
• Product Strategy & Experiments: The ability to align design work with business goals, using data to guide decisions.
• Communication & Fluency: How effectively a designer shares their work, provides feedback, and works with cross-functional partners.
• Team & Company Impact: The impact a designer has on the health of the team and the growth of the company.

At Suralink, our values guide everything we do:

• Customer Obsessed: We seek to understand those we serve deeply and are committed to serving them better than anyone else.

• Passionately Motivated: We care about what we do, which drives us to work hard, show grit, and go above and beyond to achieve great outcomes.
• Constantly Improving: We are eager to learn and grow. Challenges are opportunities to innovate and enhance our solutions.
• Team Focused: We know that our success is built together. We support one another and celebrate team achievements.

• Highly Reliable: We demonstrate good judgment, honor our commitments, and are accountable for our results.

Why Suralink?

There’s a lot to love about working at Suralink! Here are a few of the benefits you can expect:

• Remote-friendly policy

• Medical/vision/dental insurance
• Life, short-term disability, and long-term disability insurance
• Generous Paid time off, including flexible floating holidays that you choose
• Parental leave
• Professional development allowance

• Community involvement